Seeking Clarity
The Communication Problem—SOLVED!
SEEKING CLARITY. Effective
communication is directly linked to high business results.
Yet miscommunication,
misinterpretations, verbal miscues, assumptions, misunderstandings and
communication breakdowns interfere with results EVERY DAY.
Communication problems are so commonplace that many managers accept
them as unavoidable. And sadly, none of the books, seminars,
instruments or team-building exercises has ever effectively helped
people solve the communication problem...Because they all try to solve the
WRONG problem!
LeaderScope has researched and identified exactly what leads to
communication breakdowns in work environments — and developed a
proven method for removing the barriers to execution these
breakdowns cause.
SEEKING CLARITY is a 1-day or 2-day, in-house session to
assist managers and team leads in eliminating miscommunication from
their work contexts, creating clearer common understanding and
enabling people to work together much more effectively. They will be
better able to create and maintain high levels of cooperation,
significantly improving results.
This course is designed for people seeking to understand the root
causes of communication issues. It is intended for those new to
management ranks, as well as those who currently lead or will be
leading work groups, project teams and business units.
The session includes three primary components — each coupled with
experiential elements that demonstrate application of the concepts
to real-world participant situations:
● What
could possibly go wrong? Overgeneralizing creates
doubt and leads to assumptions. Specificity in communication enables
and facilitates common understanding.
● Abstract is for art, not for
work. Concrete language clarifies, while abstraction
confuses. Broad concepts leave too much to interpretation -- AND
mis-interpretation!
● Skate fast...be vague!
Avoid the tendency to gloss over ideas that are not yet developed,
or are still incubating. Slow down, and seek clarity, especially
when on “thin ice.”
A particular key to the success of this
course is LeaderScope’s discovery that removing
communication barriers depends very much on perspective —
overcoming communication breakdowns requires very different,
specific actions depending on whether the issues are addressed
by the person in charge, or by the people
participating in the work.
This unique insight has enabled LeaderScope to help people
effectively prevent and resolve “the communication problem,” where
so many have failed before.
Upon completion of the session, participants will be able to:
● Understand and address the root causes of
ineffective or flawed communication — BEFORE they undermine results
● Diagnose and correct dysfunctional group dynamics
● Facilitate clarity of communication to significantly improve
business results and encourage innovation
● Use clarity and concreteness to focus the efforts of others
● Understand the impact of communication on cooperation
● Better align work activities to be consistent with strategy
● Create and maintain self-policing work groups where contributors
reinforce clear communication
● Build consistent language sets to advance comprehension
● Create expectations for others that are commonly understood
SEEKING CLARITY is offered as an internal, private company program. It is designed for between 10 and 24 participants.
What Past Participants Are Saying
"The separation between performance and results was
enlightening. If implemented correctly, I think this could have a
major impact on employee growth and happiness."
"This was one of the more helpful training courses I've taken. I
actually enjoyed it a lot more than the original LeaderScope course,
though that sets the stage for this. I liked the application of
simple tools and concepts to a domain that is complex and
challenging for almost everyone."
"This was the single best training class I've taken. It was the
perfect length and the content was extremely actionable. I HIGHLY
recommend all Senior Leaders and Creative leaders are required to
take this course in the future."
"This was an excellent use of time. It has helped me refocus on
what's important (results) and how to achieve them. Very
beneficial."
"It was great to have reinforcement of the idea that performance
improvement and challenging behaviors is more effective when it
comes from peers. As managers, we all can get sucked into these
problems and intervene because we feel it justifies our perceived
role as people managers."
"The class exercises were what I've come to expect from LeaderScope
- easy to cursorily understand, but make you realize how many
assumptions you're making as you go along. The participation
sections felt natural and helpful. 10/10, would attend again!"
"I really liked the hands-on activities. The theory/instruction is
very important, but I think I really LEARN the behaviors when I am
put in an activity that demonstrates the practical applications."
FOR MORE INFORMATION, PLEASE
CONTACT:
Kirk Hardcastle, President
816-868-6236
kirk.hardcastle@leaderscope.biz
| "The class was great and I feel I learned more than I have in all of the other leadership classes I have been involved in combined." |
| Cory Boese Director DST Systems |